Case Study: Excel Recovery Services

Excel Recovery Services was established in 2007 by Alma Darlington, a local entrepreneur with more than 20 years experience in short term insurance.  From the start Alma realised that ERS' success would depend on an agile process flow solution that could assist them to achieve their mission:  "To finalise recoveries in the shortest period of time in the most economical way".

After assessing ERS' needs, AVID deployed a custom process flow control system within weeks.  Today ERS manages thousands of files with AVID's trusted technology as the backbone for online case management.  The result has been extremely satisfied clients and exponential growth for ERS.

"This system gives us a substantial edge over our competitors.  The feedback from our clients is phenomenal!"
Alma Darlington, Excel Recovery Services